Support
How can we help?
Quick answers are below. If something still isn’t right, write to us — a person will read it.
Contact
Contact support
App problems, feedback and questions about privacy. You can also reach us from the Support section in the app.
support@vezarus.comBefore you write
Tell us your iOS version, the app version and what happened. You don’t need to give us your name.
Help
Common questions.
I can’t connect. What should I check?
- Make sure your internet connection works with Vezarus turned off.
- Allow Vezarus to add a VPN configuration when iOS asks.
- Turn off other VPN apps or profiles — iOS runs one VPN at a time.
- Close and reopen the app, then restart your iPhone.
Still stuck? Contact support with your iOS version and the app version.
Do I need an account?
No. On first use the app receives an anonymous access key automatically. We never ask for your name, email or phone number.
Is Vezarus free?
Yes. There are no subscriptions, in-app purchases or ads.
Which devices are supported?
iPhone. Versions for iPad and Mac aren’t available.
Can I use my own server or config?
No. Vezarus works with its built-in servers only.
How do I see whether the VPN is on?
The app shows the connection state, and iOS lists Vezarus as a VPN configuration in Settings. While it’s connected, iOS shows a VPN indicator.
How do I delete my access key?
Delete the app. The key is removed from your iPhone straight away and expires on our servers within 30 days. While the app is installed, the key is replaced with a new one automatically every 30 days.
How do I remove Vezarus from my iPhone?
Delete the app, and remove the VPN configuration in Settings › General › VPN & Device Management if it’s still listed. See the Privacy Policy for how your access key is handled.